Terms & Conditions (Customer info)

DocWine.it products' guarantee of quality

DocWine.it guarantees the best quality of each product we sell online.
Our wines come exclusively from productors and companies thoroughly selected by DocWine.it.
Typical products, sauces, oils and vinegars are Italian productions.


Shipping fees and wine packaging

The wine purchased on DocWine.it will be shipped all over EU zone by courier.
The delivery time may vary depending on the destination, and it fluctuates indicatively from a minimum of two days up to a maximum of seven working days. The costs may vary too, depending on the weight of the parcel and on the destination. The system will automatically calculate the delivery cost of your purchase as you fill in the electronic order.
The bottles packaging is very safe, thanks to the patented "Ewine secure pack" system, specially designed to protect wine shipments. Find out our shipping fees schedule


Timings

The correct receipt of each order will be confirmed by email. We will use the electronic mail address conveied by the customer during the payment procedure. Customers will be able to check their order status in two ways:

- users who are registered on DocWine.it can check their order status logging in (with their personal username and password) and then entering "My Orders" page on the menu (on the right top of the website);
- non-registered users can check their order status on "Check your order status" page, by giving their order number and the email address used during the payment procedure.

DocWine.it issues an invoice or a regular receipt for each order and the customer will receive it with his/hers purchase. Personal data supplied by the customer during the transaction will be used by DocWine.it to fill in the invoice. Once the invoice is issued, it is no longer possible to change the order. Production time for stocked goods is four working days. Production time for out of stock goods depends on the availability of the product itself.

Once the merchandise has been shipped you will receive, if this service is provided by the courier, a shipping code that will allow you to track the parcel on the website of the courier.
Delivery time varies according to the destination, beacuse the parcel can be retained in customs for esaminations (if the destination is outside the European Economic Community).


Safe online payments with Paypal or bank transfer

On DocWine.it you can pay online with your credit card in total security. Once you have made your order on our website, your credit card number will be sent directly to Paypal, using a high security, coded transfer method. Paypal verifies the validity of your credit card and then sends the authorization to charge your account to DocWine.it. In order to guarantee the highest security standard, DocWine.it will never get to know your bank code. Paypal only will handle those data, so that they will remain absolutely confidential.
You can also pay by bank transfer, if you prefer.
The bank transfer must be made out to "DI SA. NI. Snc di Marco Sabatino", and your order number must be specified. The bank transfer costs will be charged to you. DocWine.it will wait to receive the transfer before shipping the merchandise you have ordered.
Our bank code is:

Banca sella ag. Castiglione To.
IBAN: IT 30 Q 03268 30310 001417503850


Conditions and Right of Withdrawal

Every purchase on DocWine.it is subject to the discipline of Legislative Decree 206/05, prescribed on the subject of distance selling.
According to the EC decree, the Right of Withdrawal can be exercised only by natural persons (consumers), while it cannot be exercised by legal persons or natural persons acting for purposes associated with a business activity.
Whenever consumers have the right to withdrawal from the contract, they have to do it within ten working days from the time the merchandise is received, by returning the goods to DocWine.it, who will reimburse the price of the product in question.
The consumer's right of withdrawal doesn't apply if the goods were delivered sealed by DocWine.it and have been opened and damaged by the consumer.
To exercise his right the consumer must send a written communication expressing his will to withdrawal from the contract. The communication must be sent by registered mail with return receipt within ten working days from the time the merchandise is received. The notice must be addressed to:
DI SA.NI. snc di Marco Di Sabatino
Via Mazzini, 28 - Gassino Torinese (TO) - Italia

The registered mail must contain the following data and documents:
- a notice stating the consumer's will to exercise his right of withdrawal;
- the original invoice or the original regular receipt;
- in case of partial withdrawal, please state clearly which articles you want to return.
The reimbursement will be issued as soon as possible and in any case within thirty days from the time the returned merchandise is received by DocWine.it.

The products must be sent to DocWine.it in their original packaging or casing. DocWine.it reserves the right to refuse the returned merchandise if it does not arrive in its original packaging.
The goods must be shipped (delivery costs will be charged on the consumer) within a maximum of twenty days from the receipt of the merchandise, to this address

DI SA.NI. snc di Marco Di Sabatino
Via Mazzini, 28 - Gassino Torinese (TO) - Italia

Info & complaints

For any information, explanation or possible complaint, please contact DocWine.it on +39 011 960 71 92 (from Monday to Saturday, from 9:30 am to 6:30 pm) or by email at this address info@docwine.it


Privacy protection

Personal data collected on DocWine.it will be treated in accordance with current Consumer Information Privacy and Privacy Protection laws del consumatore.

DI SA.NI. s.n.c. di Marco Di Sabatino & C. - Via Mazzini 28 - 10090 Gassino T.se (TO) - P.IVA 05005800015
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